Together, lets work out what you need and make it happen.

Support Coordination

We focus on working with participants to be their best,
By doing:
  • Assisting you to work out your individual needs
  • Support you to exercise your right to choice and control
  • What makes you comfortable and value
  • Learning through trial and error
  • Things that build your confidence and abilities
  • Work with you and those who support you
  • Work with you as a person, not as a number
  • Quality not quantity
We do this by:
  • Using our client centred approach to build the foundations of a individually tailored team of supports for each participant
  • Ensuring the dignity and respect of all participants is always upheld to the highest standards
  • Finding what you need and what you can do
  • Using your preferred support people
  • Building your capacity to create your success
  • Finding and working out how to live by your values and beliefs
  • Trying different things to find what works for you
  • Creating opportunities to take reasonable risks
  • Building your support networks to enjoy life
  • Understanding your level and taking the time you need
We will share with you our experience and knowledge of the NDIS .
We provide coordination of supports (Level 2) and specialist support coordination (Level 3).
  • I have my plan, now what?
  • What are my choices?
  • What do budgets, management and agreements mean?
  • My plan is due to be renewed, what do I do?
Coordination of supports (Level 2)
  • Help to use your plan
  • Assisting you to find and link with supports
  • Understanding budgets and what you can do with them
Specialist support coordination (Level 3)
  • Involvement with multiple mainstream services
  • Complex disability needs
  • Higher levels of need required or during points of crisis
What is Support Coordination?
Level 2: Coordination of Supports
Supports participants to direct their lives, not just their services. It aims to build and maintain formal and informal support networks. This involves working together with the participant to understand their funding, identify expectations and designing support structures to meet their needs. Coordination of Supports works with participants and their support networks to develop capacity and resilience. Coordination of Supports includes, but is not limited to:
  • Understanding their NDIS Plan;
  • Connecting with Supports and Services;
  • Establishing Supports;
  • Build Capacity and Resilience; and
  • Reporting to the NDIA.
Level 3: Specialist Support Coordination
This support is delivered utilising a specialist approach, designed to meet specific exceptional needs or high level risks in a participant’s situation. Specialist Support Coordination is delivered by an appropriately qualified and experienced practitioner (eg Psychologist, Occupational Therapist, Social Worker or Mental Health Nurse) to meet the individual needs of the participant’s circumstances. Specialist Support Coordination addresses complex barriers impacting a participant’s ability to implement their plan and access appropriate supports. Specialist Support Coordinators negotiate appropriate support solutions with multiple stakeholders and seek to achieve well-coordinated plan implementation. They assist stakeholders with resolving points of crisis to ensure a consistent delivery of service and access to relevant supports during crisis situations. Specialist Support Coordination includes, but is not limited to:
  • Understanding their NDIS Plan;
  • Connect with Supports and Services;
  • Design Support Approaches;
  • Establish Supports;
  • Address Complex Barriers;
  • Design Complex Service Plan;
  • Build Capacity and Resilience; and
  • Report to the NDIA.
More information can be found on the NDIS website.